Executive Travel scores world-class Net Promoter Score for customer loyalty

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Executive Travel CEO, Steve Glenn announced that the company hit a record Net Promoter Score (NPS) of 91 during the first four months of 2017. This score recognizes Executive Travel as one of the premier companies in the world as it relates to their customers’ overall satisfaction with their service.

Glenn explained, “The Net Promoter Score (NPS) has been widely adopted by more than two thirds of Fortune 1000 companies who use the metric to measure a customer’s willingness to recommend their service to a friend or colleague. NPS scores range from -100 to 100. Executive Travel during the first four months of 2017 maintained a NPS score of 91 which would rank Executive Travel at the top of all the companies in the world.

Glenn went on to explain, “Everyone in business says they have good service. The NPS provides the ultimate service metric by which customers can know whether a company provides outstanding service. The scientific methodology of the Net Promoter Score provides a qualitative metric for businesses and customers to use to measure the level of service and engagement a company provides.”

Executive Travel’s 91 Net Promoter Score is more than triple the Travel and Hospitality NPS average of 29 in 2016. It becomes even more impressive when you look at Net Promoter Scores of the leading companies by industry in 2016 which include: Ritz Carlton, 72 NPS; Apple, 66 NPS; Amazon, 66 NPS; Verizon, 26NPS; Nordstrom, 80 NPS; State Farm Insurance, 45NPS; and Jet Blue Airlines, 67 NPS.

“Executive Travel is committed to providing world-class customer service. Our 91 Net Promoter Score is the result of our commitment and engagement by our team to go the extra mile to serve our customers,” according to Glenn. “The best compliment we can have is for our customers to refer us to their family or friends. We are blessed that our service commitment has resulted in a world-class Net Promoter Score that proves how engaged we are to serve our customers.”


About Executive Travel:


Executive Travel, founded in 1986, is one of the largest and fastest growing travel management companies in the U.S. The company has been a pioneer in online travel reservations and implementing the virtual workplace. Inc. Magazine ranked Executive Travel as the fastest growing Travel Management Company in its 33rd annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. Executive Travel has been on the prestigious list for four years.

Executive Travel specializes in helping companies implement comprehensive travel management programs that lower the total cost of corporate travel.  Using state of the art technology combined with aggressive management systems Executive Travel has been able to enjoy strong growth throughout its 30 year history.

Executive Travel is an affiliate of BCD Travel. BCD Travel operates in more than 100 countries and is the world’s third-largest travel management company. Combining global strength with local service, BCD Travel offers an integrated technology infrastructure that provides intelligent analysis of travel data, allowing corporations to maximize the return on their travel investment.