|The last 10 years in the travel industry have brought a lot of changes. Despite all the bad PR the airlines get for bad service, if you stand back and look at what was changed there are actually a lot of positive things happening in the industry that are improving the customer experience. Here is my list of the best things to happen to the airlines the past 10 -15 years.
#2 – Ticketing kiosks to check-in – Very few times today when I check in do I have to wait in line very long to check in. Ticketing kiosks have made self-service much faster and easier than the old stand in line for eternity process.
#3 – Online check-in – I love it when I can have my boarding pass sent to iPhone and don’t have to print off another piece of paper. It took me several months to be able to trust that the system would work but once I tried it I was hooked.
#4 – Global Entry Pass – This may be the best hundred bucks you have ever spent if you travel internationally. A Global Entry Card will let you speed through the express line when you re-enter the country at the immigration and customs counter. Even though the airlines are not responsible for this they are the big beneficiary.
#5 – Economy Plus seating – This is the term that United Airlines uses for the seats just behind the first class that give you extra legroom. Many airlines have similar seats that allow for extra inches of legroom. These seats can cost you anywhere from $25 to $100 but on certain long flights, they may be worth your consideration.
#6 – Wi-Fi in-flight – This is my favorite as I hate being stuck in a tube for three hours with nothing to do. Most international flights today also offer wi-fi. I am just hoping that someday this feature will be free.
#7 – Lay-flat business class seats – If you can afford the pretty penny that they cost, the airlines are all beefing up their international business class seats so they lay 180 degrees flat into a full bed. Once you fly in a lay-flat seat you will never want to go back to coach ever again.
#8 – Airline Alliances – The three major alliances of Star Alliance, OneWorld, and SkyTeam make up over 90% of all the airline seats in the world. These alliances allow almost seamless travel on multiple carriers that makes life easier for using frequent flyer miles, checking bags and receiving reciprocating services around the globe.
#9 – TSA Pre-Check express line – This is the best service since apple pie. I hardly ever wait more than 5 minutes to get through the security line with my TSA Pre-Check number
#10 – Free in-flight texting – Delta Air Lines recently started allowing for free texting while flying. How cool is that? Their CEO said he was hoping to put it in across their whole fleet if possible in the near future.
Swing by our Vacation Dreams Weekend this Saturday and Sunday! –
Meet us and all our escorted tour hosts during a fulfilled weekend, taking place at the Lincoln Community Playhouse, 2500 S 56th St, Lincoln, NE 68506, this Saturday and Sunday, November 10th and 11th, 1 pm – 4 pm both days! Attend our event and be entered to win great prizes. Experience more than a dozen custom-tailored escorted tours designed by Executive Travel. This event is FREE with no need to RSVP, read more HERE.
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