Southwest and Delta Air Lines voted best airlines, Spirit and Frontier the worst
Southwest and Delta Air Lines provide the best overall service (combination of service and value) of all the domestic airlines in the Executive Travel weekly travel alert survey launched on Feb 2, 2016.
762 business travelers participated in the survey which asked them “What two U.S. airlines provide the best overall service (combination of service and value)?” Southwest Airlines was the clear winner with over 60% of the vote while Delta had 50% of surveyed support. Spirit Airlines was at the bottom of the list as only 1% gave them positive marks while Frontier Airlines was also seen as very poor. Details of the survey can be found under the survey analysis below.
Southwest and Frontier Airlines were selected as being the king of low airfares in the Executive Travel weekly travel alert survey. The survey asked “What two U.S. airlines provide the lowest prices?” Southwest Airlines was the clear winner with over 46% of the vote while Frontier followed in 2nd place and Spirit Airlines came in third. Steve Glenn, Chairman and CEO of Executive Travel commented, “I am amazed that the public continue to perceive that Southwest offers the lowest airfares. They have obviously built a very powerful brand that has a giant halo attached to them even though we see much lower priced being offered by almost all airlines.”
Southwest Airlines was three for three on the survey as it was also voted to be the friendliest Airline of all the domestic airlines listed in the survey. Over 70% of the survey respondents said that Southwest Airlines was the friendliest when asked “What two U.S. airlines offer the friendliest service?” Delta Air Lines came in second with 48% of those surveyed.