Author Archives: Steve Glenn

Hello from Munich, Germany

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I am writing to you this week from Germany as I host a small group of friends on a short tour of the Christmas Markets in Munich and Salzburg. This is one of the most fun and festive trips you can take this time of year as you will feel like you are in a […]


Warning: You better arrive 2 hours early if you fly this week

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This will be the busiest week of the year for airline travel as everyone heads for grandma’s house for Thanksgiving. This is also a time you will see a lot of families, first-time travelers, a lot of kids and babies and seniors in the airports. This means that parking lots will be full and the […]


Hello from San Diego

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I am writing to you this week from sunny San Diego, California. This is my second week in San Diego as we had a company meeting here last week and this week I am at a Travelport conference. San Diego is a great place for meetings. The downtown is rather compact and easy to walk […]


I want to be the first person to fly on the Boeing 737MAX

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The 737 MAX has been grounded since early this year after two tragic crashes. It appears that in the next 90 days that 737MAX will get FAA approval to fly again. Some people say they won’t fly on the troubled airplane. The major airlines know that some customers will push back with concerns about the […]


The first annual “Top 10 Airline Pet Peeves”

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For years I have been providing you with my top 10 hotel pet peeves. People keep asking me to add my airline pet peeves, so here you go. Several weeks ago I ask our 90,000+ readers to give me their biggest pet peeves and here are the winners. This will be the first installment of my airline […]


There goes my free annual supply of shampoo as hotels replace plastic bottles with wall dispensers –

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The hotel industry is moving quickly to replace those small plastic shampoo and conditioner bottles in your hotel bathroom with wall dispensers.  I have to confess for the last 40+ years I have taken the liberty of bringing home hundreds if not thousands of bottles of hotel shampoo and conditioner to use at home and […]


Hello from New Delhi, India

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I am writing to you today from New Delhi, India. I am galloping around the globe this week with business meetings in Delhi and Moradabad, India followed by a fast and furious business trip to Guangzhou, China. This trip is basically “for Zombies Only” as jet lag never seems to end. This is my first […]


99% of our readers say Marriott Hotels charging hidden resort fees is unethical

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Last week I shared with you information about a new ad that Marriott was promoting called the “Golden Rule” where Marriott proclaims “Treating others like we would want to be treated has always been our guiding principal”. I then asked our readers if Marriott making that “golden rule” statement was ethical in light of them […]


Marriott ad promotes the “Golden rule” yet they hide resort fees from their customers

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As you know, I have always complained that hotels that charge $25 to $75 a night for resort fees in addition to your regular hotel rate are, if not illegal, then most definitely not ethical. Recently I flew on a flight that every time I started to watch a new movie showed an advertisement (Click […]


Travel industry forecast of pricing predicts bumpy ride for 2020

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Each year about this time BCD Travel, which we are affiliated with, puts together some really good travel industry forecasts for the next year. (CLICK HERE) Their research is very exhaustive and backed by great data and trend analysis. I like to take their research and add my “gut” feelings of where I think things will […]


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