This past week I flew Southwest Airlines from Omaha to Las Vegas as I had unused frequent flyer miles that I needed to use before they expired. Here are my observations of the good, the bad, and the ugly about the airline.
Good – The flights always seem on time – These guys run like clockwork.
Bad – Southwest does not offer seat assignments – so you have the famous cattle call and everyone lines up to fight for the best seats.
Good – Bags fly free – Southwest has made free baggage a giant branding message that saves travelers $25-$35 for every bag they check-in.
Bad – Airfares are often the most expensive compared to other airlines – Years ago Southwest was the low fare leader, today that isn’t so. A one-way ticket from Las Vegas to Omaha last week was $535. Wow. Remember when that used to be $49?
Good – Southwest has no charge to change your ticket – Other airlines will charge you $200 if you have to change your ticket. This is a giant competitive advantage for business travelers who need flexible flight options.
Bad – Southwest tries to prevent you from comparing their prices to other airlines – Generally speaking, they only allow prices to be found on their website and they are not listed on other online travel sites. Many people just visit southwest.comand assume they have the lowest prices. Not so my friend.
Good – Southwest seems to have the friendliest staff – They seem to be happy and enjoy their job.
Bad – Southwest tries to sell me flowers – The marketing department at Southwest is pushing the limit on the number and type of things they are trying to sell members of their frequent flyer programs. Last week they sent me an email selling flowers for mother’s day. They risk having their emails pushed into the spam file if they keep this up.
Good – They are rapidly expanding their network and now fly to Mexico and the Caribbean – Next, they will be adding Hawaii to the flight map.
Good – One of the best deals in the travel industries is Southwest’s “Companion Pass” – By using their credit card or flying so many flights you can earn the right for a companion to fly free on any of their flights for up to 23 months. This is an amazing program and may be the best deal in the industry. CLICK HERE for all the details.
Greece with Women of Nebraska! The greatest tour ever!
Do not miss the opportunity to join our Women of Nebraska tour to Greece this September. A unique way to travel through tales of history and immerse yourself in the symbols, traditions, and stories of holy places of the Sacred Feminine, wander the ancient paths and listen to the wisdom as it bubbles up from the earth. Savor time-honored wines, enjoy a simple diet that has been legendary for centuries, and experience the world-famous hospitality of the Greek people. CLICK HERE to see the detailed tour program. Call or email Anne at our group department for all the ins and outs of this once-in-a-lifetime journey including Myconos and Santorini; 402-435-8888 or GroupDepartment@executivetr